Phone call privacy notice
You heard a short announcement at the start of a call and came here to find out what it meant. This page explains what we do with the call, how long we keep it, who else sees it and how you can object.
Who processes the data
The controller is the company that called you, or that you called:
- Name
- WebAdmin OÜ
- Registry code
- 14698205
- Address
- Hauka 13, 11315 Tallinn, Eesti
- info@webadmin.ee
What we do with the call
This is how it is set up right now, at the moment you open this page:
Every call leaves a record: the phone number, the time, the length, and whether it was answered.
The conversation is recorded and we keep the recording.
After the call, the recording is turned into text and a short summary using AI.
During the call, AI reads the audio to give the person on our side notes to work from. Those notes are about the call, not about you.
At the moment this live reading is also allowed on calls that carry no spoken announcement. That is a separate deliberate choice, and it is stated here so that you can know about it.
If you call us and nobody can answer, you can leave a message. The message is recorded.
A spoken announcement is played at the start of the call.
When an AI speaks on the call
An AI may call companies on our behalf. At the start of the call it says that it is an AI, that the call is recorded and that you can refuse further calls.
During the call your speech is turned into text as you talk, so that the AI can answer, and a language model writes the replies from that text. The text of the conversation is kept with the call.
A call made by the AI is always recorded.
After the call, the recording is turned into text.
After the call, the AI writes a short summary and notes what came of the call, for example whether you want a call back. A member of our staff sees it.
Where we got your number
The AI only calls numbers that the company itself has published in the Estonian business register. If it is a mobile number, the AI says at the start of the call where the number came from. The AI does not call sole proprietors.
On what basis
The lawful basis is our legitimate interest (GDPR article 6(1)(f)): we need to be able to show what was agreed, and to check and improve our own work. If you do not accept that, write to us and we will stop. See “If you do not want this” below.
When the AI calls a company to offer our service, that is direct marketing. Its basis is also our legitimate interest. You can object to direct marketing at any time, and then we stop straight away.
How long we keep it
A call made by the AI: the recording is deleted automatically after 90 days and the verbatim text after 365 days. The summary and what came of the call are kept.
For other calls, no automatic deletion period is set at the moment. Their recording and text stay until somebody deletes them. You can ask us to delete your call and we will.
The call record itself (number, time, length) stays in our business records even after the audio and the text have been deleted.
Who else sees it
The call does not stay only on our machine. These companies are involved, each only for its own part of the work:
Twilio - carries the phone call itself; makes the recordingUnited States and European Union
Cloudflare R2 - stores the recording in our own bucketEuropean Union
ElevenLabs - turns your speech into text during a call with the AIUnited States
Google (Gemini) - writes the AI's replies during a call with the AI; turns the recording into text after the call; writes the summary after the call; reads the audio during the call to give our staff notesEuropean Union and United States
We do not sell calls or the text made from them to anybody, and we do not use them to target advertising.
If you do not want this
Say so during the call straight away, or write to info@webadmin.ee. We will put your number on a list that is checked before every call, and we will not call you again. If you also ask for the recording to be deleted, we delete it together with the text.
If the AI calls you, tell it straight away. If you do not want us to call, we put your number on a list after the call, and that list is checked before every call. If you do not want the call to be recorded, the AI ends the call and neither the recording nor the text of the conversation is kept.
Your rights
You have these rights over the call, and using them is free:
- Get a copy: we send you the recording and the text of your own call.
- Have it corrected: if the summary gets something wrong, tell us and we fix it.
- Have it deleted: we delete the recording, the text and the summary.
- Object: we stop processing the call and add your number to a list we do not call.
- Complain to a supervisory authority.
Write to info@webadmin.ee. Give us your phone number and roughly the date, and we will find the call. We answer within one month.
The supervisory authority in Estonia is the Data Protection Inspectorate (www.aki.ee).